Returns & Refunds

All prices on this page are in USD.

We want you to love your Smonu piece. If something isn't right, we'll do our best to make it right — quickly, fairly, and without making you jump through hoops.

The Short Version

  • 30 days from the date of delivery to request a return
  • Full refund of the item price to your original payment method
  • Damaged or defective on arrival? We'll replace it at no cost — and you usually don't need to return it
  • Lower-value items? We may refund without asking you to ship the piece back at all

What Can Be Returned

Eligible for return

  • Unworn pieces in their original, unaltered condition
  • Pieces with all original packaging (box, pouch, polishing cloth, GRA report where applicable)
  • Returns initiated within 30 days of delivery

Not eligible for return

For hygiene, safety, and legal reasons, we cannot accept returns on:

  • Earrings of all kinds — including studs, hoops, and ear cuffs (hygiene reasons; defective items are exempt)
  • Personalized, engraved, or made-to-order pieces
  • Items marked "Final Sale" at the time of purchase
  • Pieces showing signs of wear, alteration, damage from misuse, or missing original packaging
  • Free gifts received as part of a promotion (if you return the qualifying purchase, any free gift received must also be returned or its value will be deducted from your refund)

How to Start a Return

Step 1. Email us at hello@smonu.com within 30 days of delivery, with:

  • Your order number
  • The item(s) you'd like to return
  • The reason for the return (optional, but it helps us improve)
  • A photo of the item, if it arrived damaged or defective

Step 2. Our team will reply within 1–2 business days with one of the following resolutions:

  • A replacement or refund without return — for damaged, defective, or lower-value items (see below)
  • A return authorization with the correct return address and instructions
  • An exchange offer for a different size or design, if you'd prefer

Step 3. If a return is needed, ship the item using a tracked service to the address we provide. Once we receive and inspect the item (typically within 5 business days of arrival), we'll process your refund.

Important: Please do not ship returns without first contacting us. Items returned without authorization may be lost in transit, refused, or significantly delayed in processing.

Return Shipping Costs

Because Smonu ships internationally from our atelier, return shipping policies vary depending on the situation:

Situation Who pays return shipping
Item arrived damaged, defective, or wrong Smonu pays — usually no return required (see below)
Change of mind / didn't fit / not as expected Customer pays the cost of returning the item
Item significantly different from product description Smonu pays

We strongly recommend using a tracked shipping service for any return. Smonu cannot be responsible for returns lost in transit without tracking.

Our "Keep It" Policy (Lower-Value Refunds)

For lower-value items, the cost of international return shipping often exceeds the value of the piece itself. To save you the hassle (and keep things sustainable for everyone), we offer the following:

  • Items under $99 — In most cases, we will issue a full refund without requiring you to ship the item back. Please feel free to keep, regift, or donate the piece.
  • Damaged or defective items (any price) — We'll send a replacement and let you keep the original whenever possible.

This policy is offered at our discretion and may not apply to every situation, but it reflects how we genuinely prefer to handle most returns.

Refund Processing

Once your return is approved (or your "keep it" refund is confirmed):

  • We'll issue the refund to your original payment method within 3–5 business days
  • Your bank or card issuer may take an additional 5–10 business days to post the refund
  • Original shipping fees are non-refundable unless the return is due to a Smonu error (damage, defect, or wrong item) — in which case, we refund the full shipping cost including any express upgrade

If you paid via PayPal, Apple Pay, or another wallet, your refund will be returned to that same wallet.

Damaged, Defective, or Wrong Items

If your piece arrives damaged, defective, or different from what you ordered, the resolution is on us.

Email hello@smonu.com as soon as possible, within 30 days of delivery, with:

  • Your order number
  • Clear photos showing the issue (the item itself, and any damaged packaging)
  • A short description of what went wrong

We'll respond within 1–2 business days with:

  • A free replacement shipped at our expense, or
  • A full refund including the original shipping cost, whichever you prefer

In most cases, you will not need to return the damaged item — you're welcome to keep it.

Order Cancellations

If you change your mind, you may cancel your order at any time before it has shipped, for a full refund. Email us as soon as possible after placing your order.

Once an order has shipped (you'll receive a confirmation email with tracking), it can no longer be cancelled, but you may follow our standard return process after delivery.

International Customers — Customs & Duties

For international orders:

  • Return shipping to our atelier is the customer's responsibility (unless the item was damaged or defective)
  • Import duties and VAT paid on the original order may be recoverable from your local customs authority — Smonu cannot refund these directly. We're happy to provide documentation to support a customs refund request
  • VAT collected at checkout via IOSS (where applicable) is refunded along with your order refund

Exchanges

We're happy to arrange an exchange for a different size, color, or piece — just email us. For most exchanges:

  • The same return-shipping rules above apply
  • Any price difference is refunded or charged at the time of exchange
  • We'll send the new piece as soon as we receive your return (or immediately, if eligible under our "keep it" policy)

Warranty Claims

Returns and warranty claims are different things. If your piece is past the 30-day return window but you're experiencing a manufacturing defect, please see the Our Promise section on the About Us page for full warranty details, or email us directly.

In short:

  • Moissanite center stones — Limited lifetime warranty against loss of brilliance, fire, chipping, or breakage
  • Sterling silver settings — 2-year warranty against manufacturing defects
  • Stainless steel & titanium steel pieces — 1-year warranty against manufacturing defects
  • Excluded from warranty: normal wear and tear, tarnish, plating wear, accidental damage, loss, theft, and damage from third-party repairs

Questions?

We're real people, and we read every email. Contact us at hello@smonu.com — we typically reply within 1–2 business days (Monday through Friday, excluding holidays).

With love,

The Smonu team